As you’re likely aware, some important regulatory requirements for embedded network operators, exempt retailers and authorised retailers in Victoria are changing from 1 July 2019.
Firstly, the Essential Service Commission (ESC) is replacing the current standing offer concept with a new VFO, or Victorian default offer. It is set as what the ESC considers a "fair" market price and needs to be available to all residential customers, even those in embedded networks.
Read more about the Victoria default offer
Secondly, the ESC requires all electricity and gas invoices to show GST inclusive prices and tariffs.
Read more about GST inclusive pricing
And thirdly, ESC is introducing some rules around informing customers if they are on the "best " available to them (or not). This, in conjunction with the VDO, means all customers will likely have at least two pricing options available to them.
Read more about best offers on bills
There's a lot of changes to get your head around.
If you’re struggling with any of this and would like a compliant utility billing system for authorised and exempt retailers in Australia, give us a call on 1800 952 578 or email us at enquiries@utilmate.com.