We’ve been up and running for over 2 years now (how times flies) and I hope you’ll agree, we’ve come a long way in that time.

Since we migrated to Azure, we've had the ability to track emails sent to our customers.

Some interesting metrics are:

• 0.05% of emails have bounced (wrong email addresses)
• 78% have been opened by customers (some minor mail providers don’t provide this information)
• 21% have been delivered but not opened

Having a great HMTL template not only helps your brand awareness with your customers (as it’s the first mail they see in their inbox) but doing things like:

• making the amounts and dates clear
• including "pay now" options to increase the likelihood of customer paying and reduces the chances of a late payment

You may not be aware, Tracey our digital marketer has recently improved the look and feel of the HTML email templates.

These templates are available to you if you want to brand them. If you’d like to use Tracey's expertise (fee applies), raise a ticket and she’ll be in touch.

Download templates (168kb)